Neos - Assembly Software - Document Access Intermittent - Upstream Microsoft 365 Service Degradation – Incident details

All systems operational

Document Access Intermittent - Upstream Microsoft 365 Service Degradation

Resolved
Operational
Started about 2 months agoLasted about 3 hours

Affected

Neos Web App

Degraded performance from 3:17 PM to 6:05 PM

Neos API

Degraded performance from 3:17 PM to 6:05 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented some mitigations and have observed the errors have been resolved. We are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are observing elevated 503 Service Unavailable responses from Microsoft services on a subset of calls in the EastUS region. We're investigating with Microsoft, and in the meantime, you can attempt to retry your action, as the issue is intermittent.