Neos - Assembly Software - Notice history

All systems operational

Neos Web App - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.39%Nov · 100.0%
Sep 2025100.0% uptime
Oct 202599.39% uptime
Nov 2025100.0% uptime

Neos API - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.39%Nov · 100.0%
Sep 2025100.0% uptime
Oct 202599.39% uptime
Nov 2025100.0% uptime

Notice history

Nov 2025

Oct 2025

Azure-Related Infrastructure Incident
  • Resolved
    Resolved

    This incident has been resolved. All systems operational. We will continue to remain alert if the incident returns with mitigations.

  • Monitoring
    Monitoring

    Users should now begin to regain access to Neos, as mitigation efforts have been confirmed effective. Some intermittent issues may still occur as the global rollout progresses. We continue to actively monitor the situation and apply mitigation strategies as needed

  • Update
    Update

    We are currently applying our mitigation changes into production in parallel of Microsoft's rollback changes. We will provide updates within the next hour.

  • Update
    Update

    Microsoft has initiated a rollback deployment of their 'last known good' configuration and we hope to see signs of recovery soon. Meanwhile our mitigation efforts have moved into the QA environment and we are moving forward as an alternative solution if necessary.  

  • Identified
    Identified

    Microsoft has identified the issue with their global network availability and are currently working to resolve the issue. Azure status page is https://azure.status.microsoft/en-us/status . We are continuing to implement mitigation strategies in the meantime to get our customers up and running as soon as possible. We will post an update within one hour with any additional updates.

  • Investigating
    Investigating

    We are experiencing service disruption due to an upstream issue with Microsoft Azure. We are monitoring Azure’s status and evaluating mitigation steps.

Sep 2025

Neos Maintenance Release Notification
  • Completed
    September 30, 2025 at 3:03 AM
    Completed
    September 30, 2025 at 3:03 AM

    Our maintenance window has completed successfully!

  • In progress
    September 30, 2025 at 1:30 AM
    In progress
    September 30, 2025 at 1:30 AM
    Maintenance is now in progress.
  • Update
    September 30, 2025 at 1:30 AM
    Update
    September 30, 2025 at 1:30 AM

    To enhance your Neos experience, a maintenance update is scheduled for tonight at 9:30 pm EST. It will take approximately 1 hour to complete. 

    During this window, you may experience intermittent or inconsistent behavior within the application as the update is gradually rolled out to your region. We recommend that users save their work frequently, especially when working with larger changesets, to avoid disruptions during the progressive update process.  Thank you for your attention and understanding!

    Thank you for your understanding.

    IMPORTANT: At the end of your work day today, be sure to save all work, close all Neos tabs, log out, and close your browser.

  • Planned
    September 29, 2025 at 8:28 PM
    Planned
    September 29, 2025 at 8:28 PM

    To enhance your Neos experience, a maintenance update is scheduled for tonight at 9:30 pm EST. It will take approximately 1 hour to complete. 

    During this window, you may experience intermittent or inconsistent behavior within the application as the update is gradually rolled out to your region. We recommend that users save their work frequently, especially when working with larger changesets, to avoid disruptions during the progressive update process.  Thank you for your attention and understanding!

    Thank you for your understanding.

    IMPORTANT: At the end of your work day today, be sure to save all work, close all Neos tabs, log out, and close your browser.

Sep 2025 to Nov 2025

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