Neos - Assembly Software - Notice history

All systems operational

Neos Web App - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.39%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.39% uptime

Neos API - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.39%

Previous page

Next page

Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.39% uptime

Notice history

Oct 2025

Azure-Related Infrastructure Incident
  • Resolved
    Resolved

    This incident has been resolved. All systems operational. We will continue to remain alert if the incident returns with mitigations.

  • Monitoring
    Monitoring

    Users should now begin to regain access to Neos, as mitigation efforts have been confirmed effective. Some intermittent issues may still occur as the global rollout progresses. We continue to actively monitor the situation and apply mitigation strategies as needed

  • Update
    Update

    We are currently applying our mitigation changes into production in parallel of Microsoft's rollback changes. We will provide updates within the next hour.

  • Update
    Update

    Microsoft has initiated a rollback deployment of their 'last known good' configuration and we hope to see signs of recovery soon. Meanwhile our mitigation efforts have moved into the QA environment and we are moving forward as an alternative solution if necessary.  

  • Identified
    Identified

    Microsoft has identified the issue with their global network availability and are currently working to resolve the issue. Azure status page is https://azure.status.microsoft/en-us/status . We are continuing to implement mitigation strategies in the meantime to get our customers up and running as soon as possible. We will post an update within one hour with any additional updates.

  • Investigating
    Investigating

    We are experiencing service disruption due to an upstream issue with Microsoft Azure. We are monitoring Azure’s status and evaluating mitigation steps.

Neos Maintenance Release Notification
  • Completed
    October 27, 2025 at 8:18 PM
    Completed
    October 27, 2025 at 8:18 PM
    Maintenance has completed successfully.
  • In progress
    October 27, 2025 at 8:01 PM
    In progress
    October 27, 2025 at 8:01 PM
    Maintenance is now in progress.
  • Planned
    October 27, 2025 at 8:00 PM
    Planned
    October 27, 2025 at 8:00 PM

    To enhance your Neos experience, a maintenance update will take place on Monday, October 27, at 4 PM ET. There will be no customer downtime or visible UI changes, and users may continue working in Neos without interruption during the update.

Neos Maintenance Release Notification
  • Completed
    October 24, 2025 at 2:00 AM
    Completed
    October 24, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    October 24, 2025 at 1:30 AM
    In progress
    October 24, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    October 24, 2025 at 1:30 AM
    Planned
    October 24, 2025 at 1:30 AM

    To enhance your Neos experience, a maintenance update is scheduled for Thursday, the 23rd of October, at 9:30 PM ET. There will be no customer downtime, and users can continue using the application as usual during the update.

Neos Maintenance Release Notification
  • Completed
    October 16, 2025 at 2:17 AM
    Completed
    October 16, 2025 at 2:17 AM

    Our maintenance window has completed successfully.

  • Update
    October 16, 2025 at 1:32 AM
    Update
    October 16, 2025 at 1:32 AM
    Maintenance is now in progress.
  • In progress
    October 16, 2025 at 1:30 AM
    In progress
    October 16, 2025 at 1:30 AM

    To enhance your Neos experience, we will be performing a maintenance update on Wednesday, October 15th at 9:30 PM ET. This update will not cause any downtime, and you may continue using the application as usual.

Sep 2025

Neos Maintenance Release Notification
  • Completed
    September 30, 2025 at 3:03 AM
    Completed
    September 30, 2025 at 3:03 AM

    Our maintenance window has completed successfully!

  • In progress
    September 30, 2025 at 1:30 AM
    In progress
    September 30, 2025 at 1:30 AM
    Maintenance is now in progress.
  • Update
    September 30, 2025 at 1:30 AM
    Update
    September 30, 2025 at 1:30 AM

    To enhance your Neos experience, a maintenance update is scheduled for tonight at 9:30 pm EST. It will take approximately 1 hour to complete. 

    During this window, you may experience intermittent or inconsistent behavior within the application as the update is gradually rolled out to your region. We recommend that users save their work frequently, especially when working with larger changesets, to avoid disruptions during the progressive update process.  Thank you for your attention and understanding!

    Thank you for your understanding.

    IMPORTANT: At the end of your work day today, be sure to save all work, close all Neos tabs, log out, and close your browser.

  • Planned
    September 29, 2025 at 8:28 PM
    Planned
    September 29, 2025 at 8:28 PM

    To enhance your Neos experience, a maintenance update is scheduled for tonight at 9:30 pm EST. It will take approximately 1 hour to complete. 

    During this window, you may experience intermittent or inconsistent behavior within the application as the update is gradually rolled out to your region. We recommend that users save their work frequently, especially when working with larger changesets, to avoid disruptions during the progressive update process.  Thank you for your attention and understanding!

    Thank you for your understanding.

    IMPORTANT: At the end of your work day today, be sure to save all work, close all Neos tabs, log out, and close your browser.

Neos Maintenance Release Notification
  • Completed
    September 22, 2025 at 7:52 PM
    Completed
    September 22, 2025 at 7:52 PM

    Our maintenance window completed successfully!

  • In progress
    September 22, 2025 at 7:30 PM
    In progress
    September 22, 2025 at 7:30 PM
    Maintenance is now in progress
  • Planned
    September 22, 2025 at 7:30 PM
    Planned
    September 22, 2025 at 7:30 PM

    To enhance your Neos experience, we will be performing a maintenance update on Monday, September 22nd at 3:30 PM ET. This update will not cause any downtime, and you may continue using the application as usual.

Neos Maintenance Release Notification
  • Completed
    September 16, 2025 at 6:15 PM
    Completed
    September 16, 2025 at 6:15 PM

    Our scheduled maintenance window has been successfully completed. Thanks!

  • In progress
    September 16, 2025 at 6:00 PM
    In progress
    September 16, 2025 at 6:00 PM

    Please note: Today’s maintenance update started at 2:00 PM ET, one hour earlier than originally scheduled. Maintenance is currently underway.

  • Planned
    September 16, 2025 at 6:00 PM
    Planned
    September 16, 2025 at 6:00 PM

    To enhance your Neos experience, we will be performing a maintenance update on Tuesday, September 16th at 3:00 PM ET. This update will not cause any downtime, and you may continue using the application as usual.

Release 25.05 Is Coming Soon!
  • Completed
    September 16, 2025 at 4:09 AM
    Completed
    September 16, 2025 at 4:09 AM

    Our Release 25.05 deployment to Production has successfully completed, and the maintenance window is now closed.

  • Update
    September 16, 2025 at 1:33 AM
    Update
    September 16, 2025 at 1:33 AM
    Maintenance is now in progress.
  • In progress
    September 16, 2025 at 1:30 AM
    In progress
    September 16, 2025 at 1:30 AM

    To bring you exciting new Features and Enhancements, we will be performing scheduled maintenance on Monday, September 15th, from 9:30 PM to approximately 1:30 AM ET, with typical downtime for individual firms lasting less than 15 mins during this maintenance window.

     During this window, you may experience intermittent or inconsistent behavior within the application as the update is gradually rolled out to your region. We recommend that users save their work frequently, especially when working with larger changesets, to avoid disruptions during the progressive update process.  Thank you for your attention and understanding!

Neos Maintenance Release Notification
  • Completed
    September 03, 2025 at 1:38 AM
    Completed
    September 03, 2025 at 1:38 AM

    Our maintenance window completed successfully. Thanks.

  • Update
    September 03, 2025 at 1:30 AM
    Update
    September 03, 2025 at 1:30 AM
    Maintenance is now in progress
  • In progress
    September 03, 2025 at 1:30 AM
    In progress
    September 03, 2025 at 1:30 AM

    To enhance your Neos experience, a maintenance update is scheduled for Tuesday, the 2nd of September at 9:30 PM ET. There will be no customer downtime, and users can continue using the application as usual during the update.

Aug 2025

Neos Maintenance Release Notification
  • Completed
    August 14, 2025 at 2:03 AM
    Completed
    August 14, 2025 at 2:03 AM
    Maintenance has completed successfully.
  • In progress
    August 14, 2025 at 1:30 AM
    In progress
    August 14, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    August 14, 2025 at 1:30 AM
    Planned
    August 14, 2025 at 1:30 AM

    To enhance your Neos experience, a maintenance update is scheduled for Wednesday, the 13th of August, at 9:30 PM ET. There will be no customer downtime, and users can continue using the application as usual during the update.

Neos Maintenance Release Notification
  • Completed
    August 05, 2025 at 2:08 AM
    Completed
    August 05, 2025 at 2:08 AM

    Our maintenance update completed successfully

  • In progress
    August 05, 2025 at 1:30 AM
    In progress
    August 05, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    August 05, 2025 at 1:30 AM
    Planned
    August 05, 2025 at 1:30 AM

    To enhance your Neos experience, a maintenance update is scheduled for Monday, August 4th at 9:30 PM ET. There will be no customer downtime, and users can continue using the application as usual during the update.

Aug 2025 to Oct 2025

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