Neos - Assembly Software - Notice history

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Neos Web App - Operational

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Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
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Apr 2026100.0% uptime

Neos API - Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Notice history

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Apr 2026

Neos Application Performance Degradation in some regions
Resolved25 minutes
  • Resolved
    UTC
    Resolved

    The capacity event affecting certain regions has been mitigated and performance has returned to normal.

  • Identified
    UTC
    Identified

    We are currently investigating reports of elevated latency and intermittent availability affecting customers in certain regions. Our engineering team has identified the underlying issue and is actively working on mitigation. Users in this region may experience slower response times or brief interruptions when accessing the application during this window.

    No customer data has been lost or compromised. Customers in other regions are not affected.

    We will post the next update within 30 minutes, or sooner if the situation changes. Thank you for your patience.

APR24
Expedited Neos Maintenance Release — Brief User Downtime Tonight, April 23rd, 9:30 PM - 10:30 PM ET
CompletedMaintenance33 minutes
  • Completed
    April 24, 2026 at 2:03 AMUTC
    Completed
    April 24, 2026 at 2:03 AMUTC

    Hello,

    Our maintenance window has successfully completed. Thank you for your patience!

  • In progress
    April 24, 2026 at 1:30 AMUTC
    In progress
    April 24, 2026 at 1:30 AMUTC
    Maintenance is now in progress
  • Planned
    April 24, 2026 at 1:30 AMUTC
    Planned
    April 24, 2026 at 1:30 AMUTC

    Hello,

    We will be performing a brief, expedited maintenance release on the Neos platform tonight to deliver an application update. During this window, our application will be temporarily unavailable.

    Maintenance Window: Tonight, April 23rd, 9:30 PM – 10:30 PM ET

    Expected Impact: Neos will be unavailable during this time, and users will be automatically logged out.

    To help ensure a smooth experience, we recommend saving any work and logging out of the system prior to the maintenance window at the end of your workday. We truly appreciate your understanding.

APR14
Expedited Neos Maintenance Release — Brief User Downtime Tonight, April 13th, 11:30 PM – 12:00 AM ET (April 14th)
CompletedMaintenance27 minutes
  • Completed
    April 14, 2026 at 3:57 AMUTC
    Completed
    April 14, 2026 at 3:57 AMUTC

    Our maintenance window has successfully completed. Thank you!

  • In progress
    April 14, 2026 at 3:30 AMUTC
    In progress
    April 14, 2026 at 3:30 AMUTC
    Maintenance is now in progress
  • Planned
    April 14, 2026 at 3:30 AMUTC
    Planned
    April 14, 2026 at 3:30 AMUTC

    Hello,

    We will be performing a brief, expedited maintenance release on the Neos platform tonight to deliver an application update. During this window, our application will be temporarily unavailable.

    Maintenance Window: Tonight, April 13th, 11:30 PM – 12:00 AM ET (April 14th)

    Expected Impact: Neos will be unavailable during this time, and users will be automatically logged out.

    To help ensure a smooth experience, we recommend saving any work and logging out of the system prior to the maintenance window at the end of your workday. We truly appreciate your understanding.

Mar 2026

MAR31
Release 26.02 is Coming Soon!
CompletedMaintenance3 hours 32 minutes
  • Completed
    March 31, 2026 at 5:02 AMUTC
    Completed
    March 31, 2026 at 5:02 AMUTC

    Release 26.02 was successfully deployed to Production

  • In progress
    March 31, 2026 at 1:30 AMUTC
    In progress
    March 31, 2026 at 1:30 AMUTC
    Maintenance is now in progress
  • Update
    March 31, 2026 at 1:30 AMUTC
    Update
    March 31, 2026 at 1:30 AMUTC

    Hello,

    This is a reminder that our new Release is coming soon! To bring you exciting new features and enhancements, we will be performing scheduled maintenance on Monday, March 30th, from 9:30 PM to approximately 1:00 AM ET.

    The Neos application will be unavailable to all users from 9:30 PM ET to 10:30 PM ET.

    Important: At the end of your workday on March 30th, please be sure to save all work, close all Neos tabs, log out of the system, and close your browser to avoid any disruption.

    Thank you for your understanding!

    — The Neos Team

  • Planned
    March 31, 2026 at 1:30 AMUTC
    Planned
    March 31, 2026 at 1:30 AMUTC

    To bring you exciting new features and enhancements, we will be performing scheduled maintenance on Monday, March 30th, from 9:30 PM to approximately 1:00 AM ET.

    The Neos application will be unavailable to all users from 9:30 PM ET to 10:30 PM ET.

    Important: At the end of your workday on March 30th, please be sure to save all work, close all Neos tabs, log out of the system, and close your browser to avoid any disruption.

    Thank you for your understanding!

    — The Neos Team

Feb 2026

FEB20
Neos Scheduled Maintenance — No User Downtime
CompletedMaintenance49 minutes
  • Completed
    February 20, 2026 at 3:19 AMUTC
    Completed
    February 20, 2026 at 3:19 AMUTC

    Our maintenance window has completed successfully.

  • In progress
    February 20, 2026 at 2:30 AMUTC
    In progress
    February 20, 2026 at 2:30 AMUTC
    Maintenance is now in progress
  • Planned
    February 20, 2026 at 2:30 AMUTC
    Planned
    February 20, 2026 at 2:30 AMUTC

    We will perform a maintenance update on Neos on Thursday, February 19, 2025, beginning at 9:30 PM ET. This update will complete with no downtime. Users may continue working in the application as usual throughout the process.

FEB18
Neos Scheduled Maintenance Tonight — No User Downtime
CompletedMaintenance52 minutes
  • Completed
    February 18, 2026 at 3:22 AMUTC
    Completed
    February 18, 2026 at 3:22 AMUTC

    Our maintenance window completed successfully.

  • In progress
    February 18, 2026 at 2:30 AMUTC
    In progress
    February 18, 2026 at 2:30 AMUTC
    Maintenance is now in progress
  • Planned
    February 18, 2026 at 2:30 AMUTC
    Planned
    February 18, 2026 at 2:30 AMUTC

    To enhance your Neos experience, we’ll be performing a maintenance update tonight, February 17, beginning at 9:30 PM ET. This update will be completed with no customer downtime, and users may continue working in the application as usual throughout the process.

FEB13
Neos Scheduled Maintenance Tonight — No User Downtime
CompletedMaintenance34 minutes
  • Completed
    February 13, 2026 at 3:04 AMUTC
    Completed
    February 13, 2026 at 3:04 AMUTC
    Maintenance has completed successfully.
  • In progress
    February 13, 2026 at 2:30 AMUTC
    In progress
    February 13, 2026 at 2:30 AMUTC
    Maintenance is now in progress
  • Planned
    February 13, 2026 at 2:30 AMUTC
    Planned
    February 13, 2026 at 2:30 AMUTC

    To enhance your Neos experience, we’ll be performing a maintenance update tonight, February 12, beginning at 9:30 PM ET. This update will be completed with no customer downtime, and users may continue working in the application as usual throughout the process.

FEB11
Neos Scheduled Maintenance Tonight — No User Downtime
CompletedMaintenance54 minutes
  • Completed
    February 11, 2026 at 3:24 AMUTC
    Completed
    February 11, 2026 at 3:24 AMUTC

    Our maintenance window successfully completed

  • In progress
    February 11, 2026 at 2:30 AMUTC
    In progress
    February 11, 2026 at 2:30 AMUTC
    Maintenance is now in progress
  • Planned
    February 11, 2026 at 2:30 AMUTC
    Planned
    February 11, 2026 at 2:30 AMUTC

    To enhance your Neos experience, we’ll be performing a maintenance update tonight, February 10, beginning at 9:30 PM ET. This update will be completed with no customer downtime, and users may continue working in the application as usual throughout the process.

FEB5
Release 26.01 is Coming Soon!
CompletedMaintenance4 hours 38 minutes
  • Completed
    February 05, 2026 at 6:38 AMUTC
    Completed
    February 05, 2026 at 6:38 AMUTC

    Our maintenance window has completed successfully. Thank you for your patience!

  • Update
    February 05, 2026 at 3:50 AMUTC
    Update
    February 05, 2026 at 3:50 AMUTC

    Our maintenance window will continue until approximately 1:00 AM ET; however, the Neos application is now available for users.

  • In progress
    February 05, 2026 at 2:00 AMUTC
    In progress
    February 05, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    February 05, 2026 at 2:00 AMUTC
    Planned
    February 05, 2026 at 2:00 AMUTC

    To bring you exciting new features and enhancements, we will be performing scheduled maintenance on Wednesday, February 4th, from 9:00 PM to approximately 1:00 AM ET.

    The Neos application will be unavailable to all users from 9:00 PM ET to 10:00 PM ET.

    Important: At the end of your workday on February 4th, please be sure to save all work, close all Neos tabs, log out of the system, and close your browser to avoid any disruption.

    Thank you for your understanding!

    — The Neos Team

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